Shipping Policy

• Thank you for ordering from our website. In general, the time line for shipping of ready Items is about 7-15 days. For customized products like sofas, furniture, customised lighting etc…  we take 4-8 weeks to deliver your order to your doorstep.

• Once your shipment is ready for dispatch, you will get an SMS informing you about the same along with a tracking link

• You may also get a call from the Courier Company/ Logistics partner  confirming the tentative date and the time of delivery. 

• The delivery person will deliver the goods to your building premises  or wherever it is physically possible to deliver the goods.  For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower to get the big products to the higher floor. The responsibility of our logistics partners  to deliver the large products is restricted to the ground floor or maximum first floor of the building. 

• For the safety of the goods during the transit and unpredictable and multiple handling at times, we may secure some of the goods with wooden crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may  cause some inconvenience to the customer but are unavoidable. The customer should open the goods with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the Chairs & Company customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Chairs & Company.  You are requested to cooperate with them 

• Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Chairs & Company or the Logistics partner. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.  

• Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.

• On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.

• Holding Cost will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request. 

• We offer a grace period 2 weeks to hold your order in our warehouse; in the event of your non-availability to accept the order delivery, post this a ‘Holding Cost’ or ‘Delayed Delivery Cost’ will be applicable to your total order value on a monthly basis

• The ‘Holding Cost’ is calculated at the rate of 5% against the total value of the order. An 18% GST is applicable for this service. The same policy will also be applicable for partial orders withheld in our facility on your request.

• The ’Holding Cost’ have to be paid for, before we dispatch your order from our warehouse. 

BEFORE YOU HIT ‘BUY’ : (INFOGRAPHIC)

MEASURE 

• Doorways/ entryways/ common stair ways / service elevators 

• Measure the space where your furniture will sit. Objects on a website appear smaller than they are

PLAN 

• For a Carpenter (for removing crating)

• For Labour- to help you open and move your furniture

• A crane – If you live on higher floors and don’t have a large enough service elevator

PLANNING FOR DELIVERY CHECKLIST

PLAN 

• For a Carpenter (for removing crating)

• For Labour- to help you open and move your furniture

• A crane – If you live on higher floors and don’t have a large enough service elevator

CHECK

• It is rare that a product is delivered to you in a damaged condition, we encourage you to open the box and check its contents in front of the delivery personnel

• In the rare event that this may occur, please send photographs to the customer care number, post which we will either arrange for a repair (If the damage is minor) or a replacement

COMMUNICATE

• If you are travelling at the time of delivery, please do keep us informed in advance so we can reschedule dispatch

• If you are unavailable to receive your package please do inform the logistics person in advance else provide for an alternative arrangement to receive