Each of our products is unique, handpicked, and sourced from craftsmen after going through our internal quality checks. We thoroughly inspect and take the utmost care while shipping your products. However, due to unforeseen circumstances, we understand there can be damages/ defects or incorrect delivery. We seek your support for bringing this to our immediate attention upon delivery.
Furniture that is refused because it does not fit through an entryway is the customer’s responsibility. Do ensure you check the dimensions of the furniture and your entryways beforehand Any queries related to returns/refunds can be notified on our customer care email: connect@chairsandcompany.in or WhatsApp number +91 9945755483, with product details and pictures of the defect.
Defective/ Broken pieces can be replaced with new pieces with the same timeline (7-15 days) if readily available or 6-8 weeks if customised.
If we are unable to replace your item then a refund will be offered within 15 days of the product receipt. This means that once the refund is approved after product inspection, the customer will get the refund within 15 days in their account.
Custom-made orders, built on your specific requirements, cannot get a refund/ exchange/ cancellation for any reason other than damages to the product which must be conveyed to us within 24 hours of delivery.
Clearance Sale Items bought under Sale are not eligible for returns/ refunds.
Store Locator
Email : connect@chairsandcompany.in
Tel : +91 9945755483
